Return policy

Refund Policy

We accept returns and exchanges for both defective and non-defective items within 30 days of delivery.

Eligibility for Returns:
Returned items must be new, unused, unwashed, and in their original packaging with all accessories included.

How to Request a Return:
Please contact us at support@nokawildtails.com with your order number and reason for return.
After your request is approved, our customer service team will provide the designated return location and instructions.

Refund Processing:
Once the returned item is received and inspected, refunds or exchanges will be processed within 3 business days.
Refunds will be issued to the original payment method.

Return Shipping Costs:
If the item is defective, damaged on arrival, or incorrectly shipped, we will cover the return shipping cost.
For other return reasons, return shipping costs are the responsibility of the customer.

Restocking Fee:
We do not charge any restocking or handling fees for returns.

Non-Returnable Items:
Items that have been used, washed, or are missing original packaging.
Gift cards and items marked as final sale.

If you have any questions regarding returns or refunds, please contact us at:
support@nokawildtails.com